Keep in mind that the Xbox app is the gateway to access Xbox platform. And if in case, the users face issues with the mic in Xbox app, then you should read the below blog. And for any kind of help, visit to office.com/setup.
Method To Fix Microphone Issues on Window 10 Xbox App:
1. Clear Apps Cache:
For this, you should tap on Windows key + I altogether in order to open Settings. After this, you should select Apps. Now, you should expand the Xbox app and then open Advanced settings. At last, you should scroll down and then tap on Reset option.
2. Check App’s Permissions:
First of all, you should tap on Windows key + I at the same time in order to open the Settings app. After this, you should select Privacy. Now, you should choose Microphone from the left side. At last, just under the “Choose which apps can access your microphone“, you should toggle on the Xbox app.
3. Change Default Output Format:
You should right-tap on the Volume icon in the notification area and then open Sounds. After this, you should select the Recording tab. Now, you should right-tap on your default recording device (mic) and then open Properties. At this point, you should select Advanced. Here, just under the Default format drop-down menu, you should select DVD or Studio Quality and then save changes.
4. Troubleshoot Connection:
Sometimes, the issues arise in the Xbox app is related to the network issues. For this, you should visit to the official Xbox Live Status website and then check if any of the services are down. You should also check the following ports are open while using any Xbox Live service:
Port 88 (UDP), Port 3074 (UDP and TCP), Port 53 (UDP and TCP), Port 80 (TCP), Port 500 (UCP), UDP Port 3544 (UDP), UDP Port 4500 (UDP)
After this, users should restart their PC and router and then check the connection stall. If everything is configured properly, then you should test your mic in the app.
5. Install Teredo Adapter:
The user should right-tap on Start and then opens Device Manager. After this, you should tap on View in the Main bar and then check the option “Show hidden devices”. Now, you should expand Network adapters and then look for Teredo Tunneling Pseudo-Interface. In case, this option is not there then hit on Action in the Main bar and then selects Add legacy hardware. At this point, you should tap on Next option and then select Network adapters from the list and just hit on Next again. Here, you should choose Microsoft and then select Microsoft Teredo Tunneling Adapter from the list and just install it. At last, just Restart your PC.
6. Check Audio Input Drivers:
The customer should right-tap on Start and then opens Device Manager. Now, you need to expand the Audio inputs and outputs section. Then, you should right-tap on every entry and then just uninstall the device. Here, you need to Reboot your PC and just ensure the mic is plugged in. At last, just wait till the driver is installed and then check the Xbox app.
If the customer need any kind of assistance, then visit to the site of Microsoft via www.office.com/myaccount.