Sometimes it happens, when Shift key gets stuck. This usually occur when the combination of other keys get activated. So, to fix the issue the user should read this blog. And for more details, user can visit to www.office.com/setup.
Method To Resolve If Shift Key Not Working on Computer:
1. Uninstall and reinstall the keyboard driver:
First of all, you have to right-click Start button. Then, you have to select Device Manager. Now, you have to search for Keyboards and then click on it in order to expand the list. After this, you need to right-click on the Keyboard driver and then select Uninstall option. Here, you have to go to the Software and Drivers sub-section or just Google search your driver. If you’re on the website, then you should find and download the driver which you need.
2. Try a Different Keyboard:
To fix the issue, you can connect your computer to a different keyboard and then check if it fixes the Shift key not working problem. Or you can also buy keyboard for your Windows 10 device and just select the one according to your needs. For more info, just hit on office.com/setup.
3. Check Keyboard Language Settings:
For this, you have to tap on Start option and then select Settings. After this, you need to tap on Time and Language. Now, you need to hit on Region and Language. Here under Country or Region, you need to tap on English and here you can also add it by using Add a Language button. Then, you need to tap on Windows display language. After this, you should select Options. At this point, you should check what keyboard is selected just under the Keyboards option. A last, you should change the input language into English for your location.
4. Check Filter/Sticky Keys:
You need to tap on Start option and then select Settings. After this, you need to select Ease of Access. Now, you should tap on Keyboard and then find Filter Keys. At this point, you should slide it let to turn it off.
If you want to turn off Toggle or Sticky Keys on Windows 10, then you can toggle the switch for Toggle and/or Sticky keys. But you should not forget to check the functionality of the Shift key when you perform each of these actions.
5. Run the Hardware and Devices troubleshooter
For this, first you need to right-click on Start and then select Control Panel. After this, you need to go to View by option which is on the top right side of the screen. Then, you need to hit on the drop-down arrow and then select Large icons. Now, you should click on Troubleshooting. Here, you have to click on View all option which is on the left pane. At this point, you need to tap on Hardware and Devices and then hit on Next to run the troubleshooter.
The above method will help you to fix the issue if Shift key is not working on computers. And if the users need help, then go to the site of Microsoft via www.office.com/setup.
read here this link: If Function Key Lock on Window 10! How to Fix it?