Sometimes customer faces issue like they won’t be able to open the Presentation because antivirus is blocking PowerPoint. To fix this issue, you should uninstall and reinstall antivirus program. If the user needs help related to PowerPoint, then visit to Microsoft via office.com/setup.
Method To Fix If Presentation Cannot Be Opened:
1. Uninstall and Reinstall Antivirus Program:
To fix this issue, you should first uninstall your antivirus and then reinstall it. You should try this and then check if it fixes the antivirus blocking PowerPoint problem. And also check if your antivirus is outdated, then you should update it. For this, you should connect to the Internet and just download the latest updates which are available on your antivirus software vendor. The user can also purchase a new antivirus program which keeps your PC safe and fully compatible with Windows or any other programs.
2. Recover your Files if Infected or Damage:
You should first delete the file from your system. After this, you should re-create the file or then restore it from a backup. In case, the file is damaged, then it will not be managed with the antivirus or Office. If you want to use the file again, then you should try to recover it.
3. Try Temporary File Version of Presentation:
You should first right-click on the file. Then, you have to select Rename. Now, you have to change old file name extension from .tmp to .pptx. Here, you have to start PowerPoint. Then in PowerPoint, you have to click on File, and then you should select Open option. After this, you should browse to the folder which has the renamed file. At last, you should try to open it in PowerPoint. For more help, the user should go to office.com/myaccount.
4. Use PowerPoint for Web:
You have to open Microsoft Edge or Internet Explorer. Now, you should go to PowerPoint for web. Keep in mind, you should have a Microsoft account for using it. After this, you should upload your presentation in your OneDrive. At last, if you hit on your presentation from OneDrive then it will automatically open on PowerPoint for web.
5. Copy of Damaged Presentation:
You should right click on the presentation. After this, you should select a Copy. Now, you have to visit to File Explorer and then right-click on a blank space. Here, you should tap on Paste option.
6. Run Scandisk on your Hard Drive:
For this, you should press Windows key + E key in order to start File Explorer. After this, you should right-click on the hard disk drive which has damaged presentation. Now, you should hit on Properties. At this point, you should select Tools tab. Then in Error checking, you should hit on Check. Here, you need to select Automatically fix file system errors. Next, you have to choose Scan for and attempt recovery of bad sectors. At last, you should hit on Start option.
Through this way, you can easily fix the issue if Presentation cannot be opened. But if the user need help, then you should go to Microsoft site via www.office.com/setup.
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