Sometimes, users face issue if Another app is controlling your sound. So, you should read this blog to fix this issue. And for help, the user can visit to www.office.com/setup.
Method to Resolve If Another App is Controlling Your Sound:
1. Pause MS Office Upload Center:
This issue occurs because of the MS Office Upload Center. To fix this issue, you have to pause the upload. But this issue can be permanently fix with an update. For this, you have to open any Office application. After this, you should go to File and then tap on Account. Now under Product Information, you have to click on Update Options and then tap on Update Now. If in case, Office isn’t up to date, then updates will be downloaded automatically.
2. End audiodg.exe:
For this, you should start Task Manager. For this, you can press Ctrl + Shift + Esc at the same time. When Task Manager starts, you should go to Details tab. Now, you have to locate audiodg.exe, and right click on it and then choose End Task from the menu.
3. Check if Windows Audio services are running:
You should press Windows Key + R at the same time and then enter services.msc and press Enter key. If the Services window opens, then you’ll see a list of all services. Here, you have to locate Windows Audio service and then double click on it to open its properties. At this point, you should check the Startup type and Service status. You should set Startup type to Automatic and Service status to Running. At last, click on Apply and OK button to save changes. For help, visit to office.com/setup.
4. Disable your audio driver:
You should open Device Manager. For this, you should press Windows Key + X in order to open Win + X menu and then select Device Manager from the list. If Device Manager opens, then look for your audio driver. It might be located in Sound, video and game controllers section. When you find your driver, then right click on it and then select Disable device from the menu. At this point, you will receive a warning message and then click on Yes option to move further. At last, you should locate your audio driver once again and then right click on it and then select Enable device.
5. Watch an online video:
First, you need to connect to your Bluetooth device. Then, you should start Groove Music. After this, you should go to YouTube and watch any video. Now, you should stop the video playback and then just try to play music in Groove Music.
6. Disable applications from taking over your audio:
You have to press Windows Key + S together and then enter sound. After this, you should choose Sound from the list of results. Now, you should locate your audio device, like Speakers, and just right click on it and then select Properties. Then, you have to go to Advanced tab and then uncheck Allow applications to take exclusive control of this device option. At this point, you should click on Apply and OK button to save changes. Lastly, just restart your PC.
The above method helps to fix the issue if Another app is controlling your Sound. If the customer needs help for solving this issue, then just go to www.office.com/setup.
check here this link: What is the Method to Increase Laptop Volume Beyond 100% in Window 10?