If the customer is facing the issue while printing the document that the printer is offline. Then, this issue can be easily fixed by following the below method. For more assistance about Window 10, go to Microsoft via www.office.com/setup.
Method To Troubleshoot Printer Offline Status in Window 10:
1: Examine Printer is Turned on:
To fix this issue, you should confirm that the printer is turned on. If it is not turned on, then you have to turn on the printer and then just wait so that it becomes ready for the function.
2: Confirm Printer is Connected to your PC:
Secondly, the user should confirm that the printer is connected to your computer through the cable or Wi-Fi.
3: Run printer power cycle:
For this, first you should turn off the printer and then unplug it from your computer system. After this, you should Restart your system and then wait for few minutes. Now, you should plug in the printer to your system and then just turn it on again. Lastly, you should check if the printer is online now. www.office.com/myaccount
4: Remove and Add Printer in the Settings:
Sometimes, when the user removes and then again adds the printer through Settings then it solves the problem. For this, you should go to Settings and then click on Devices and then tap Printers & Scanners. After this, you should click on the Printer’s entry and then hit on the Remove device button in order to uninstall the printer from your computer system. In case, the user receives the confirmation dialog, then hit on yes button. Now, you should confirm that the printer is turned on and it is connected to your computer system. Here, you should go to Settings and then click on Devices and then tap on Printers & Scanners again. Next, you should click on the Add a printer or scanner option. When Windows 10 finds your printer, you should hit on the Add device button in order to install the printer. This method will solve the printer offline issue.
5: Reset Printer Spooler:
For this, you should enter Services.msc in the Start/taskbar search field and then tap Enter key in order to open the Services window. After this, you should look for the Printer Spooler service and just right-click on it. Now, you should tap on the Restart option in order to reboot the Print Spooler service.
6: Clear Print Queue:
First, open the Windows 10 Settings. After this, go to Devices and then click on Printers and Scanners page. Now, you should hit on your printer’s entry and then tap on Manage button. At this point, you should hit the Open the print queue button in order to view all the documents in the queue. Here, you should select a document, and then right-click on it. After this, you should click on the Cancel option in order to remove clear it from the queue. You have to do this for the entire documents in the print queue.
7: Run Print Troubleshooter:
Windows 10 gives you a built-in troubleshooter for resolving the printer issues. For this, first you should go to Settings and then click on Update & Security. After this, you should Troubleshoot page in order to find Printer troubleshooter. At last, you should run the troubleshooter and then follow the instructions in order to fix the printer offline issue.
For more help about Printer issues, the user can visit to the site of Microsoft via office.com/setup.
For more info, hit here: How To Resolve Window Update Error 80073701?