Microsoft Office is the productive software which is used in your day to day life. It includes many applications like MS Word, MS Excel, MS PowerPoint and MS Outlook etc. You can install this software through www.office.com/setup. Its applications perform different functions. It offer user friendly interface and also but it is very easy to use. But, some user faces the error code 5-11 while installing or update MS Office. This error occurs due to internal registry conflicts, network connection errors, and insufficient space and proxy or firewall rules.
Resolve Microsoft Office Error Code 5-11:
- SFC Scan:
First, you have to correct the computer date and time. Then, you have to open the command prompt with administrator privileges. After this, you have to type “SFC /SCANNOW” and then click on enter key. Wait for the scan to complete. At the end, you have to check the error code is fixed or not.
- Disable Firewall:
For this, just open control panel and then click on system and security. After this, just open Windows Firewall and click on “turn windows firewall on or off”. Then, select “Turn Off windows firewall” and then click on Ok button. Now, check the error code is fixed or not.
- Perform Disk Clean Up:
For this, you have to open control panel and click on system and security option. Now you have to select Administrative tools and open Disk clean up. When the box is opened, then you have to select C Drive and then click on Ok button. After this, check the folders and then click on Ok button. When the process complete, check the error is fixed or not.
- Repair Registry:
You have to open Registry editor with the administrator privilege and then go to the Office registry folder.
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\ And also delete the subsidiary key HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\10.0 HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\11.0 HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\12.0 HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\14.0 HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\15.0 HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\16.0 HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\COMMON HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\OFFICE\SOFTWARE
Then, delete sub folders like Word, Excel, Outlook, Power point. HKEY_LOCAL_CURRENT_USER\SOFTWARE\MICROSOFT\OFFICE\ folder
Now, delete License server key and License Server Redirection key. When keys are deleted, check the error code.
- Remove MS Office:
First, open control panel and then go to programs option and then select Programs and features. After this, check for Microsoft Office in the installed list. Then click on uninstall Microsoft Office.
- Install MS Office:
First, open Microsoft office my account login page and then log in to your Office account by using your Office email ID and password. Then click on install option. After this, run the downloaded setup file. When the installation complete, click on close button.
This will fix the issue, but if you are facing any problem then you can call the expert anytime. For details, visit to the site of MS Office through office.com/setup.