Sometimes, users get the issue Windows Hello feature is not working in Window 11. In this situation, when the users unlock their screen by using Window Hello feature, they get the error message which says Sorry-something went wrong. To fix this issue, you should reset facial recognition and fingerprint options and also by reinstalling Windows Hello feature. Hence, in this blog you will read the method to fix the issue if Windows Hello Not Working in Window 11. For assistance linked to Window 11, go to the site of Microsoft via office.com/setup.
Method To Fix If Windows Hello Not Working in Window 11:
1. Reset Facial Recognition and Fingerprint Options:
For this, the user should press on the Win + I key combination at the same time. After this, you should visit to Accounts option from the left tab. Now, you have to hit on Sign-in options. At this point, you should locate Facial recognition and Fingerprint recognition options. Keep in mind that the device is not compatible with these options. After this, you should tap on Remove option in order to reset them. Then, you have to tap on Get started button and just follow the on-screen directions in order to continue setting up new facial and fingerprint recognition. After completing this process, just restart your system.
2. Reinstall Biometrics Driver:
The user should press the Win + X keys at the same time and then select Device Manager option. After this, you should tap on the arrow symbol on Biometric devices in order to expand this section. Now, you should right-tap on Windows Hello face software and then tap on Uninstall device. At the end, the customer should reboot their computer system.
3. Uninstall/Reinstall Windows Hello Feature:
Uninstall Windows Hello Feature:
First of all, you should press the Win + X keys at the same time and then select Settings option. After this, you should tap on Apps. Here, you need to select Optional features. At this point, you should search for Windows Hello in the search bar. Now, you have to tap on it and then select Uninstall option.
Reinstall Windows Hello Feature:
The customer should tap on the Windows logo button. Now, you have to open Settings. After this, from the left side of the screen, you should tap on Apps. At this point, you should hit on Optional features. Here, the user should use the search box in order to find if Windows Hello is installed or not. If in case it is not installed, then you should move up to Add an optional feature and then tap on View features. Next, the user should search for Windows Hello and then just install it in their system. At last, after the installation you should Restart your device.
With this above mentioned article, the user can easily fix the issue if Windows Hello not working in Window 11. If the customer requires any kind of assistance related to Window 11, then they should go to the official site of Microsoft Office via office.com/setup.