How to Create and Use the Shared Mailbox in Outlook and Microsoft 365?

Shared mailboxes in Microsoft 365 are basically used by the employees to receive and send email from a common email address where everyone in the team can see and respond to them. It can be accessed by the multiple users if the administrator gives them access to it. The user can access the shared mailbox from the desktop and also from the mobile in MS Outlook. The email which is sent by shared mailbox always remains confidential. These shared mailboxes don’t have username and passwords. For creating a shared mailbox in Microsoft Office, you have to install MS Office in your device through www.office.com/setup. This is the well known and trusted software consist of many applications which makes the work of the user easier and convenient. In this article, you will read how to create and use the shared mailbox in Outlook and Microsoft 365.

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Create the Shared Mailbox in Office 365:

Each user who wants to access Shared Mailbox must have the Microsoft 365 subscription. For creating a shared mailbox, you have to sign in to the Microsoft 365 admin center by using your Microsoft 365 admin account. Then you have to select the Groups and now you have to choose Shared mailboxes in the navigation pane. After this, you have to select Add a mailbox in the Shared mailboxes page. In the Add a mailbox page, you have to type a name for the shared mailbox in the Name field. Here you will see the mailbox is created in the Email field, and if you want to change the alias you can change. After this, you have to select Add option. Then you have to select Add members to this mailbox. Here you have to select Add members on the Add Shared Mailbox member’s page. Now under Members, you have to check the box of the person who can access the shared mailbox. When you have selected the person, then you have to choose Save options and then click on Close.

Save the Sent Email to the Shared Mailbox:

For this, you have to log in to the Microsoft 365 admin center and then you have to select Groups. After this, just choose Shared mailboxes in the navigation pane. Here you have to select your shared mailbox and then you have to select Edit option which is next to Sent items. Now you have to set both Copy items sent as this mailbox and Copy items sent on behalf of this mailbox to On. At last, you have to select Save option.

Use Shared Mailbox in Outlook:

You will see the shared mailbox automatically appears in Outlook. If you want to send the email from the shared mailbox, then you have to select the Home tab which is located at the top of Outlook. After this, you have to select New Email to create a new message. Here you have to select From in the new email message, and after this, just select the shared mailbox. At last, you have to type your message and then you have to select Send option.

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This method will help you to create and use the Shared Mailbox in Outlook. But if you have any kind of problem then you can contact to the customer care executive. For detail information, just go to the website of MS Office through office.com/setup

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